Hospitality Operations and Management Basics [PART 2]

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第一单元：领导力与管理

【01】为管理岗位做好准备 2 主题 | 2 测验范例课

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2-1.1 Why a Career in Hospitality and Tourism?

2-1.2 Management Styles

2-Chapter 1 Quiz [HOMP2]

2-Chapter 1 Essay Questions [HOMP2]

【02】旅游与酒店业的领导力 3 主题 | 2 测验范例课

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2-2.1 Leadership Development

2-2.2 The Benefits of Diversity

2-2.3 Global Guest Audiences

2-Chapter 2 Quiz [HOMP2]

2-Chapter 2 Essay Questions [HOMP2]

第二单元：酒店业领导力技巧

领导力与宾客循环 2 主题 | 2 测验范例课

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2-3.1 Follow the Guest: Making the Cycle Seamless

2-3.2 Guest Recovery

2-Chapter 3 Quiz [HOMP2]

2-Chapter 3 Essay Questions [HOMP2]

【04】管理宾客体验循环 2 主题 | 2 测验

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2-4.1 Managing the Guest Experience

2-4.2 Guest Service Management

2-Chapter 4 Quiz [HOMP2]

2-Chapter 4 Essay Questions [HOMP2]

【05】领导力，员工及沟通 2 主题 | 2 测验

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2-5.1 Communicating Employee Purpose and Role

2-5.2 Managing Difficult People

2-Chapter 5 Quiz [HOMP2]

2-Chapter 5 Essay Questions [HOMP2]

第三单元：运营部门的领导力

【06】前台运营与管理 2 主题 | 2 测验

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2-6.1 Responsibilities of the Front Office Manager

2-6.2 Measuring Employee Performance

2-Chapter 6 Quiz [HOMP2]

2-Chapter 6 Essay Questions [HOMP2]

【07】客房部管理 2 主题 | 2 测验

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2-7.1 The Executive Housekeeper

2-7.2 Training Housekeeping Staff

2-Chapter 7 Quiz [HOMP2]

2-Chapter 7 Essay Questions [HOMP2]

【08】设备设施管理 2 主题 | 2 测验

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2-8.1 Function of the Chief Engineer

2-8.2 Energy Management

2-Chapter 8 Quiz [HOMP2]

2-Chapter 8 Essay Questions [HOMP2]

第四单元：餐饮运营管理

【09】餐饮服务管理 2 主题 | 2 测验

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2-9.1 Organization of Food and Beverage Operations

2-9.2 Managing Sanitation and Safety

2-Chapter 9 Quiz [HOMP2]

2-Chapter 9 Essay Questions [HOMP2]

【10】宴会与活动管理 2 主题 | 2 测验

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2-10.1 Booking and Planning Events

2-10.2 Delivering Service

2-Chapter 10 Quiz [HOMP2]

2-Chapter 10 Essay Questions [HOMP2]

第五单元：行政管理

【11】人力资源管理 2 主题 | 2 测验

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2-11.1 Interview and Hiring Practices

2-11.2 Managing Compensation and Benefits

2-Chapter 11 Quiz [HOMP2]

2-Chapter 11 Essay Questions [HOMP2]

【12】财务管理 2 主题 | 2 测验

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2-12.1 Operational Expenses and the Capital Budget

2-12.2 Revenue Management

2-Chapter 12 Quiz [HOMP2]

2-Chapter 12 Essay Questions [HOMP2]

第六单元：市场营销与销售

【13】市场营销 2 主题 | 2 测验

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2-13.1 The Marketing Mix

2-13.2 The Marketing Budget

2-Chapter 13 Quiz [HOMP2]

2-Chapter 13 Essay Questions [HOMP2]

【14】销售 2 主题 | 2 测验

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2-14.1 Training for Sales Success

2-14.2 Selling to Global Audiences

2-Chapter 14 Quiz [HOMP2]

2-Chapter 14 Essay Questions [HOMP2]

第七单元：安全与保安

【15】安全 2 主题 | 2 测验

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2-15.1 Managing Workplace Safety

2-15.2 Risk Management

2-Chapter 15 Quiz [HOMP2]

2-Chapter 15 Essay Questions [HOMP2]

【16】保安 2 主题 | 2 测验

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2-16.1 Hotel Security

2-16.2 Emergency Management

2-Chapter 16 Quiz [HOMP2]

2-Chapter 16 Essay Questions [HOMP2]